Refund policy

Right to withdraw from the contract

Our activities in Europe are as individuals. And the laws apply as if you were buying from an individual.

You have the right to a refund if you have received a product that is not the same as the one you ordered or if it is defective. Once unboxed, the bike cannot be returned.

For a cancelled order, once it has been handed over to the courier service, the buyer is responsible for the shipping costs (EU-wide shipping costs 220EUR)

To exercise your right to withdraw from this contract, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example, by letter sent by post, fax or e-mail). Our contact details are below. You may use the attached sample opt-out form, but it is not mandatory.

If you exercise this option, we will promptly transmit to you in a durable medium (for example, e-mail) an acknowledgment of receipt of such opt-out.

We have the right to offer you a partial refund, send you the defective part or any other mutually acceptable way to resolve the situation.

Please note that deliveries from China are erratic and we are unable to give an exact delivery time due to various force majeure events (military actions at sea by the Hussis and other factors affecting shipping). Orders shipped from the Chinese warehouse are irrevocable. 

Refunds take up to 2 weeks..