Returns and refunds

Before sending any product back, contact RIDSTAR EU support with your order number, bike model, reason for return and photos where relevant. Returns must be approved before shipment.

Returned items should be complete, safely packed and in a condition suitable for inspection. E-bikes must not be returned without protective packaging because transport damage can affect refund eligibility.

Approved refunds are processed after the returned item has been received and inspected. The time for funds to appear depends on the payment provider and customer bank.

If the issue is covered by warranty, support may offer troubleshooting, replacement parts or another suitable resolution before a return is required.